We discuss the following topics in this blog:

1. How is Digitisation Impacting the Customers?
2. How to Simplify the Billing System?
3. Benefits of an Agile Billing System

In addition to these topics, we shall also be answering the following FAQs:

1. What is WiFi?
2. What is an Optical Fibre Cable?

How is Digitisation Impacting the Customers?

We all love the way our lips curl up into a smile the moment we read ‘Discount’. And nowadays we don’t need a festive occasion to avail discounted offers. Be it spring or fall, Santa on-call or just another day after all, every day, innumerable online shopping platforms have an exclusive discount offer for everyone.

The whole move is towards making a customer’s journey agile, exciting and hassle-free. Added to this, the customers are fast getting digitally aligned with high-speed Wi-Fi connectivity, FTTX and are certainly looking forward to 5G connection to heighten their digital experience.

How to Simplify the Billing System?

But in this bid to attract customer attention and gain their loyalty, imagine how complicated and chaotic the billing system is made to facilitate the purchasing spree!! But can a complicated system also be flawless and error-free?

That is where digital reinvention comes into the picture. It brings in the ability to uncomplicate extremely layered and convoluted systems making them organized, user-friendly and revenue generating platforms.

Despite all the offers and discounts on display, revenue generation is the prime goal of any business which makes revenue management one of the most critical components of any business. Traditionally, revenue has only been associated with billing, but the advent of intelligent connectivity, armed with Internet of Things, Big Data and 5G, has broadened the scope of growth for digital service providers (DSPs).

These platforms not just deftly consolidate bills from various offers and different services that a customer avails from different platforms, but also give an insight into the buying behaviour of the customer. It simplifies billing processes with total transparency which is much needed for any DSP.

Benefits of an Agile Billing System

These platforms also helps in understanding the exact needs of the customer to offer personalized service, promotions and discounts tailor-made to suit their needs. This way, a DSP gains customer loyalty while also grabbing the attention of distracted customers in a crowded market.

Furthermore, such platforms also play an important role in the way DSPs introduce new products and services and gives the flexibility to flawlessly on-board hundreds of services each day. These future-ready cloud-based platforms are designed with the architectural principles that can embrace new business models and help DSPs to think beyond the risk factors.

That’s not the end of it!! The growth of any organization depends on the analysis of the business. The billing and revenue management platforms intelligently monitor every aspect of the business and generate a detailed analysis of every module pointing out the trajectory of every product launch, the growth of existing products and the impact of various impromptu changes made to the product offing during the process. It helps the DSPs to identify their strengths, weaknesses and loopholes in the system to make amends with proactive measures.

In this wave of digital reinvention, the next-gen platforms like billing and revenue management help a DSP to stay profitable, competitive and relevant to the customer while helping you digitally reinvent yourself at minimum cost and risk.

FAQs

What is WiFi?

Put simply, WiFi is a technology that uses radio waves to create a wireless network through which devices like mobile phones, computers, printers, etc., connect to the internet. A wireless router is needed to establish a WiFi hotspot that people in its vicinity may use to access internet services. You’re sure to have encountered such a WiFi hotspot in houses, offices, restaurants, etc.

To get a little more technical, WiFi works by enabling a Wireless Local Area Network or WLAN that allows devices connected to it to exchange signals with the internet via a router. The frequencies of these signals are either 2.4 GHz or 5 GHz bandwidths. These frequencies are much higher than those transmitted to or by radios, mobile phones, and televisions since WiFi signals need to carry significantly higher amounts of data. The networking standards are variants of 802.11, of which there are several (802.11a, 802.11b, 801.11g, etc.).

What is an Optical Fibre Cable?

An optical fibre cable is a cable type that has a few to hundreds of optical fibres bundled together within a protective plastic coating. They help carry digital data in the form of light pulses across large distances at faster speeds. For this, they need to be installed or deployed either underground or aerially. Standalone fibres cannot be buried or hanged so fibres are bunched together as cables for the transmission of data.

This is done to protect the fibre from stress, moisture, temperature changes and other externalities. There are three main components of a optical fibre cable, core (It carries the light and is made of pure silicon dioxide (SiO2) with dopants such as germania, phosphorous pentoxide, or alumina to raise the refractive index; Typical glass cores range from as small as 3.7um up to 200um), Cladding (Cladding surrounds the core and has a lower refractive index than the core, it is also made from the same material as the core; 1% refractive index difference is maintained between the core and cladding; Two commonly used diameters are 125µm and 140µm) and Coating (Protective layer that absorbs shocks, physical damage and moisture; The outside diameter of the coating is typically either 250µm or 500µm; Commonly used material for coatings are acrylate,Silicone, carbon, and polyimide).

An optical fibre cable is made up of the following components: Optical fibres – ranging from one to many. Buffer tubes (with different settings), for protection and cushioning of the fibre. Water protection in the tubes – wet or dry. A central strength member (CSM) is the backbone of all cables. Armoured tapes for stranding to bunch the buffer tubes and strength members together. Sheathing or final covering to provide further protection.

The five main reasons that make this technology innovation disruptive are fast communication speed, infinite bandwidth & capacity, low interference, high tensile strength and secure communication. The major usescases of optical fibre cables include intenet connectivity, computer networking, surgery & dentistry, automotive industry, telephony, lighting & decorations, mechanical inspections, cable television, military applications and space.