Telco 2.0: For Extraordinary Customer Experiences

Telco 2.0: For Extraordinary Customer Experiences

We discuss the following topics in this blog:

  1. Future Telcos to Focus on Highly Automated Digital Channels.
  2. Transitioning from Telcos to DSPs.
  3. Gain Agility and Insights.

In addition to these topics, we shall also be answering the following FAQs:

  1. What is WiFi?
  2. What is an Optical Fibre Cable?

Will the Future Telcos Focus on Highly Automated Digital Channels?

The world is predicted to have 50 billion connected devices by 2020 thus, creating a unique connected world with richer, faster and more intelligent interactions and experiences. New platforms to communicate are making a better world with increased connectivity that can turn ordinary everyday activities at home and at work into extraordinary experiences.

Even today customers are enjoying unique and innovative digital experiences due smarter data networks and devices, driving the need for Communication Service Providers (CSP), which has guided the world move from a voice-centric 2G world, through 3G, now 4G and on towards 5G, to embrace next-generation solutions by building bridges between technology, data, customers, efficient processes and new ideas. An ideal Telco in 2020 will focus on offering highly automated digital channels for superior customer interaction.

How can Telcos Transition into DSPs?

This is where Next-gen Digital OSS/BSS Platform will streamline Telcos Journey towards becoming Digital Service Provider (DSP). This requires a CSP to go beyond the convergence of networks and services, as it involves new ways to connect/interact with their customers, use analytical intelligence and reinvent simplified business processes to enhance customer engagement and a rewarding digital brand.

But they need future-proof software and digital solutions to monetize their investment… Sterlite Tech a ‘visionary’ in Gartner Magic Quadrant is helping Service providers ease through this transformation with ‘BSS of the Future’…allowing new kind of partnerships (B2B, B2C), agility (omni-channel – onboarding to self-support) and operation optimization and importantly the speed and intelligence to respond to the New age customer and technologies BSS of the future has system approach to the key functions – System of records, System of Engagement and System of Intelligence.

The 3 systems interacts seamlessly for: Digital experience digitizing entire customer life-cycle management with Omni-channel experience across all touchpoints through end-to-end integrated platform.

Gain Agility with DevOps which helps in deploying updates in less than 1 hour, reduce troubleshooting time from 5-15 days to 8 hours and automates all test cases with extensive code coverage. And Product Catalog management: manages multiple catalogs to provide consistent content across all customer touchpoints and helps in Offer Creation, Pricing, discount and personalization.

Insight delivers measurable and competitive differentiation based on real-time analytics to anticipate, influence, and optimize customer experience An ideal digital OSS /BSS application Sterlite reduces Telco Capex, offers Agility for rollouts, is compatible with the hybrid ecosystem, and offers ease of integration with existing and future platforms… Creating a unique connected world with richer, faster and more intelligent interactions and experiences.


What is WiFi?

Put simply, WiFi is a technology that uses radio waves to create a wireless network through which devices like mobile phones, computers, printers, etc., connect to the internet. A wireless router is needed to establish a WiFi hotspot that people in its vicinity may use to access internet services. You’re sure to have encountered such a WiFi hotspot in houses, offices, restaurants, etc.

To get a little more technical, WiFi works by enabling a Wireless Local Area Network or WLAN that allows devices connected to it to exchange signals with the internet via a router. The frequencies of these signals are either 2.4 GHz or 5 GHz bandwidths. These frequencies are much higher than those transmitted to or by radios, mobile phones, and televisions since WiFi signals need to carry significantly higher amounts of data. The networking standards are variants of 802.11, of which there are several (802.11a, 802.11b, 801.11g, etc.).

What is an Optical Fibre Cable?

An optical fibre cable is a cable type that has a few to hundreds of optical fibres bundled together within a protective plastic coating. They help carry digital data in the form of light pulses across large distances at faster speeds. For this, they need to be installed or deployed either underground or aerially. Standalone fibres cannot be buried or hanged so fibres are bunched together as cables for the transmission of data.

This is done to protect the fibre from stress, moisture, temperature changes and other externalities. There are three main components of a optical fibre cable, core (It carries the light and is made of pure silicon dioxide (SiO2) with dopants such as germania, phosphorous pentoxide, or alumina to raise the refractive index; Typical glass cores range from as small as 3.7um up to 200um), Cladding (Cladding surrounds the core and has a lower refractive index than the core, it is also made from the same material as the core; 1% refractive index difference is maintained between the core and cladding; Two commonly used diameters are 125µm and 140µm) and Coating (Protective layer that absorbs shocks, physical damage and moisture; The outside diameter of the coating is typically either 250µm or 500µm; Commonly used material for coatings are acrylate,Silicone, carbon, and polyimide).

An optical fibre cable is made up of the following components: Optical fibres – ranging from one to many. Buffer tubes (with different settings), for protection and cushioning of the fibre. Water protection in the tubes – wet or dry. A central strength member (CSM) is the backbone of all cables. Armoured tapes for stranding to bunch the buffer tubes and strength members together. Sheathing or final covering to provide further protection.

The five main reasons that make this technology innovation disruptive are fast communication speed, infinite bandwidth & capacity, low interference, high tensile strength and secure communication. The major usescases of optical fibre cables include intenet connectivity, computer networking, surgery & dentistry, automotive industry, telephony, lighting & decorations, mechanical inspections, cable television, military applications and space.

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Telco 2.0: For Extraordinary Customer Experiences

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