An interactive voice response, or IVR system, is an automated voice response system that answers incoming calls, identifies the purpose of the calls, and assists the caller.
Call centres are intrinsic to business and are critical for selling products / services, as well as for providing customer care.
Communication is life blood of a business organization. Good business communication and business success go hand in hand.
NEOX Softswitch is a cost-effective VoIP solution that enables carriers and service providers to offer a VoIP platform supporting secure and reliable Class-5 features and functionalities over a packet-based network.
