An interactive voice response, or IVR system, is an automated voice response system that answers incoming calls, identifies the purpose of the calls, and assists the caller. It transfers calls to the appropriate department or provides self-serving options that customers can complete themselves.
Neox Interactive Voice Response (IVR) System provides a cost-effective solution that enables service providers and operators to offer IVR services seven days a week, 24 hours a day. It allows operators to have multiple customized IVR menus that customers can access and avail of operators’ services like getting account information, transferring balances, etc. in an easy and secure manner. The solution offloads operators' services and gives customers access to these services in an interactive way via their phones. Read More..
IVR systems are used in many ways to automate part or all of customer communications.Read Less..
NEOX Softswitch incorporates NAT Traversal, a feature that facilitates the smooth transmission of media traffic between edge devices residing in private IP networks. This ensures efficient and reliable communication.
To ensure uninterrupted services in the event of machine, hardware, or other failures, our solution supports N+1 redundancy. Carriers can rely on the NEOX Softswitch for high availability and consistent performance.
Maintaining compliance with regulatory requirements, the NEOX Softswitch enables lawful interception of private communications by authorized agencies. We provide the necessary components to support this critical functionality.
Effortless configuration and maintenance are at your fingertips with the NEOX Softswitch’s user-friendly web-based interface. Our secure authentication and authorization process allows customers to self-provision services based on their individual requirements.
NEOX Softswitch supports SNMP (Simple Network Management Protocol) with a comprehensive management information base (MIB). Through SNMP, you can set configuration parameters, monitor performance statistics, check status information, and receive timely alarms in the event of faults.
Take advantage of our Least Cost Routing (LCR) feature, which ensures that calls are routed through the most cost-effective path within a designated priority level. Our flexible rating feature empowers service providers to offer customized rating and charging plans based on factors such as time of day, special day rates, and more.
The NEOX Softswitch runs on a reliable Linux operating system, enhancing security and providing ease of administration for Linux-savvy administrators. This choice of operating system contributes to the overall cost-effectiveness of the solution.
Our solution includes an Interactive Voice Response (IVR) platform that detects touch tones, enabling automatic call answering and response with pre-recorded audio. This feature supports various functionalities, including two-stage calling, advertisements, and music on hold.
NEOX Softswitch seamlessly integrates with leading Conference/Media/Voicemail servers through an RFC-based standard implementation. This integration enables carriers to provide value-added services, enhancing the communication experience for end-users.
With our RADIUS interface, carriers can authenticate, authorize, and perform accounting functions using a secure RADIUS interface. This integration enables smooth interaction with OSS/BSS vendors and ensures streamlined operations.
Seamlessly integrating with 24Online, the NEOX Softswitch provides a convergent billing solution. This collaboration offers a comprehensive Wi-Fi based hospitality internet access management solution for ISPs and hotel chains.
Our solution offers a secure and flexible prepaid service recharge solution through IVR. Carriers can efficiently manage calling cards and vouchers, providing a convenient experience for end-users.
The most basic use is to route calls to the right department or person, which eliminates the need for a switchboard operator.
The next level of use is to provide a menu of options so that a percentage of callers can access answers to frequently asked questions or access straight forward self-service facilities, thereby eliminating the need to speak to a human. There are two kinds of IVRs:
1. Outbound IVR and Broadcasting: ‘Outbound’ IVR allows businesses to broadcast voice/text messages via campaigns to call group lists that are uploaded to the IVR platform.
Examples of outbound IVR:
2. Inbound IVR – Self Service or Informational: Inbound IVR can elevate customer service to new levels of efficiency with 24/7 self-serve options, automatic account validation, and representative-free payment processing options.
IVR systems can also be configured with other digital solutions to streamline processes, reduce data errors, and improve customer experiences.
IVR Call Logging and Reporting