Neox IVRs

An interactive voice response, or IVR system, is an automated voice response system that answers incoming calls, identifies the purpose of the calls, and assists the caller. It transfers calls to the appropriate department or provides self-serving options that customers can complete themselves.

Neox Interactive Voice Response (IVR) System provides a cost-effective solution that enables service providers and operators to offer IVR services seven days a week, 24 hours a day. It allows operators to have multiple customized IVR menus that customers can access and avail of operators’ services like getting account information, transferring balances, etc. in an easy and secure manner. The solution offloads operators' services and gives customers access to these services in an interactive way via their phones. Read More..

IVR systems are used in many ways to automate part or all of customer communications.Read Less..

NAT Traversal

NEOX Softswitch incorporates NAT Traversal, a feature that facilitates the smooth transmission of media traffic between edge devices residing in private IP networks. This ensures efficient and reliable communication.

High Availability Ready

To ensure uninterrupted services in the event of machine, hardware, or other failures, our solution supports N+1 redundancy. Carriers can rely on the NEOX Softswitch for high availability and consistent performance.

Lawful Interception

Maintaining compliance with regulatory requirements, the NEOX Softswitch enables lawful interception of private communications by authorized agencies. We provide the necessary components to support this critical functionality.

Web-Management Console for System Monitoring and Subscriber Provisioning

Effortless configuration and maintenance are at your fingertips with the NEOX Softswitch’s user-friendly web-based interface. Our secure authentication and authorization process allows customers to self-provision services based on their individual requirements.

SNMP Management and Monitoring

NEOX Softswitch supports SNMP (Simple Network Management Protocol) with a comprehensive management information base (MIB). Through SNMP, you can set configuration parameters, monitor performance statistics, check status information, and receive timely alarms in the event of faults.

Cost-saving LCR Functionality and Flexible Rating Feature Support

Take advantage of our Least Cost Routing (LCR) feature, which ensures that calls are routed through the most cost-effective path within a designated priority level. Our flexible rating feature empowers service providers to offer customized rating and charging plans based on factors such as time of day, special day rates, and more.

Reliable Linux Operating System

The NEOX Softswitch runs on a reliable Linux operating system, enhancing security and providing ease of administration for Linux-savvy administrators. This choice of operating system contributes to the overall cost-effectiveness of the solution.

Interactive Voice Response (IVR) Server

Our solution includes an Interactive Voice Response (IVR) platform that detects touch tones, enabling automatic call answering and response with pre-recorded audio. This feature supports various functionalities, including two-stage calling, advertisements, and music on hold.

Call Conferencing and Voicemail

NEOX Softswitch seamlessly integrates with leading Conference/Media/Voicemail servers through an RFC-based standard implementation. This integration enables carriers to provide value-added services, enhancing the communication experience for end-users.

RADIUS Interface

With our RADIUS interface, carriers can authenticate, authorize, and perform accounting functions using a secure RADIUS interface. This integration enables smooth interaction with OSS/BSS vendors and ensures streamlined operations.

Convergent Billing

Seamlessly integrating with 24Online, the NEOX Softswitch provides a convergent billing solution. This collaboration offers a comprehensive Wi-Fi based hospitality internet access management solution for ISPs and hotel chains.

Calling Card/Voucher Management

Our solution offers a secure and flexible prepaid service recharge solution through IVR. Carriers can efficiently manage calling cards and vouchers, providing a convenient experience for end-users.

The most basic use is to route calls to the right department or person, which eliminates the need for a switchboard operator.

The next level of use is to provide a menu of options so that a percentage of callers can access answers to frequently asked questions or access straight forward self-service facilities, thereby eliminating the need to speak to a human. There are two kinds of IVRs:

1. Outbound IVR and Broadcasting: ‘Outbound’ IVR allows businesses to broadcast voice/text messages via campaigns to call group lists that are uploaded to the IVR platform.

Examples of outbound IVR:

  • Appointment Reminders
  • Collection Services
  • Public Service Broadcasts
  • Billing and Payment Due notice – Agentless
  • Utility and Public Works Notifications

2. Inbound IVR – Self Service or Informational: Inbound IVR can elevate customer service to new levels of efficiency with 24/7 self-serve options, automatic account validation, and representative-free payment processing options.

Examples include:

  • Self Service Payments (fees, parking fines, etc.)
  • Community Surveys
  • Hours of Operation
  • New Products and Services
  • Account Validations
  • Bookings

IVR systems can also be configured with other digital solutions to streamline processes, reduce data errors, and improve customer experiences.

Key Features of IVR

  • Support for Multiple Languages: Neox IVR supports predefined multiple languages, which empower operators to service international markets abroad and multilingual customers at home, which ensures better connection.
  • Menu-based Flexible Call Flow: Neox IVR can be configured by operator to have menu-based multilevel IVR flow for easy access, which simplifies call flow configuration and eliminates the need for a live operator to handle the call.
  • Integration with Multiple Platforms: Off the shelf BSS and CRM Integration with BSS and CRM offerings from STL provide ready-to-deploy solutions through IVR for account related services like balance status, transfer, refill, etc.
  • Anytime, anywhere availability: With Neox IVR, operators or service providers can rest assured that their business services are available 24 hours a day, seven days a week, without the need for human intervention.
  • Protocols Support: SIP Neox IVR provides VoIP features based on next generation SIP, H.323, and MGCP Protocols that are meant for multimedia communications. These protocols support the real-time transfer of audio and video data over packet networks like IP and cover specific aspects of Internet Telephony. Moreover, it also offers the NAT Traversal feature, which facilitates the transmission of media traffic between edge devices that reside in private IP networks.
  • Lower TCO: Neox IVR supports standard Web Service architecture for integrating with third party systems and provides customized solutions at affordable prices and in a short time. Neox IVR is a software-based hardware agnostic solution that provides the flexibility to run on any hardware (based on project scope) and helps reduce hardware procurement costs.
  • Geographically distributed, highly coordinated architecture: The solution is well designed to be geographically distributed to cater to the carrier’s requirements. Neox IVR permits centralized control of geographically distributed components, facilitating the carrier’s operations with immense ease.

IVRS Technical Specifications


  • IP Phones / ATA Extensions
  • Media Gateway

Trunk Interface

  • System and Subscriber Provisioning
  • Fault Management
  • Element Management System

IVR Call Logging and Reporting

  • Active IVR Calls
  • Call Logs
  • IVR Call Data Reporting

RFC/Standards Supported

  • SIP (3261), DTMF (2833, SIP INFO), RTP, and SDP

Other Features

  • Menu driven IVR call flows
  • Web Service Integration
  • NAT Traversal
  • CDR for IVR calls
  • SNMP-based Alert Management
  • High Availability
  • Customized Call Flow
  • Business Intelligence (BI) Reports (Optional)
  • Multi-Language Support

Contact Us

IVR Brochure

Please find below contact details and contact us today! Our experts always ready to help you.
Contact Us