Enhancing Call Center Productivity with a Next-Generation Communication System

The Neox Dial Center Solution is a cutting-edge contact center solution that unifies outbound, inbound, and blended voice processes. With the added capabilities of Interactive Voice Response (IVR), recording, quality management, comprehensive reporting, and administrative functionalities, Neox Dial Center Solution empowers customer service and support operators, inside sales teams, telemarketers, collections agents, and other phone-based teams to boost sales, save costs, and enhance customer satisfaction. By automating call center processes, our solution allows you to focus on running your business while ensuring complete customer satisfaction.

Inbound Process - Automatic Call Distribution (ACD)

Neox Dial Center Solution leverages Automatic Call Distribution (ACD) to handle incoming calls efficiently. With ACD, the contact centers can answer calls as they enter, playing a welcoming message and intelligently routing them to available agents based on various factors such as dialed number (DNIS), calling party identification (ANI), agent availability, agent selection algorithms, or customized business rules. Furthermore, inbound agents can also participate in outbound dialing simultaneously, providing blended support for optimal efficiency.Read More..

Outbound Service – Manual/Auto/Preview/Predictive Dialer

Outbound services include manual, auto, preview, and predictive dialing options. With multiple dialing strategies, the solution enables businesses to manage pacing and ensure compliance with regulations. It empowers businesses to effectively handle various campaigns, manage lists, and benefit from accurate voice, fax, and answering machine detection. Additionally, Neox Dial Center Solution provides essential features such as Do Not Call List Management, Time Zone Management, and Scheduled Callbacks, facilitating seamless outbound interactions.Read Less..

NAT Traversal

NEOX Softswitch incorporates NAT Traversal, a feature that facilitates the smooth transmission of media traffic between edge devices residing in private IP networks. This ensures efficient and reliable communication.

High Availability Ready

To ensure uninterrupted services in the event of machine, hardware, or other failures, our solution supports N+1 redundancy. Carriers can rely on the NEOX Softswitch for high availability and consistent performance.

Lawful Interception

Maintaining compliance with regulatory requirements, the NEOX Softswitch enables lawful interception of private communications by authorized agencies. We provide the necessary components to support this critical functionality.

Web-Management Console for System Monitoring and Subscriber Provisioning

Effortless configuration and maintenance are at your fingertips with the NEOX Softswitch’s user-friendly web-based interface. Our secure authentication and authorization process allows customers to self-provision services based on their individual requirements.

SNMP Management and Monitoring

NEOX Softswitch supports SNMP (Simple Network Management Protocol) with a comprehensive management information base (MIB). Through SNMP, you can set configuration parameters, monitor performance statistics, check status information, and receive timely alarms in the event of faults.

Cost-saving LCR Functionality and Flexible Rating Feature Support

Take advantage of our Least Cost Routing (LCR) feature, which ensures that calls are routed through the most cost-effective path within a designated priority level. Our flexible rating feature empowers service providers to offer customized rating and charging plans based on factors such as time of day, special day rates, and more.

Reliable Linux Operating System

The NEOX Softswitch runs on a reliable Linux operating system, enhancing security and providing ease of administration for Linux-savvy administrators. This choice of operating system contributes to the overall cost-effectiveness of the solution.

Interactive Voice Response (IVR) Server

Our solution includes an Interactive Voice Response (IVR) platform that detects touch tones, enabling automatic call answering and response with pre-recorded audio. This feature supports various functionalities, including two-stage calling, advertisements, and music on hold.

Call Conferencing and Voicemail

NEOX Softswitch seamlessly integrates with leading Conference/Media/Voicemail servers through an RFC-based standard implementation. This integration enables carriers to provide value-added services, enhancing the communication experience for end-users.

RADIUS Interface

With our RADIUS interface, carriers can authenticate, authorize, and perform accounting functions using a secure RADIUS interface. This integration enables smooth interaction with OSS/BSS vendors and ensures streamlined operations.

Convergent Billing

Seamlessly integrating with 24Online, the NEOX Softswitch provides a convergent billing solution. This collaboration offers a comprehensive Wi-Fi based hospitality internet access management solution for ISPs and hotel chains.

Calling Card/Voucher Management

Our solution offers a secure and flexible prepaid service recharge solution through IVR. Carriers can efficiently manage calling cards and vouchers, providing a convenient experience for end-users.

Automated Voice Blaster

Neox Dial Center also includes an automated outbound voice messaging service known as the Voice Blasting system. This powerful feature allows businesses to deliver pre-recorded voice messages for voice notifications, alerts, and reminders. The Voice Blaster can leave messages or prompt recipients for responses. Service providers and/or operators also have the flexibility to collect responses through recorded voice answers, key presses, or by transferring them to a live agent or operator. With the ability to blast the pre-recorded voice message to thousands of phones simultaneously, businesses can efficiently reach their target audience and communicate effectively.

Choose the Neox Dial Center Solution and experience the transformative power of a next-generation communication system. Streamline your call center operations, drive productivity, and deliver exceptional customer experiences. Contact us today to unlock the full potential of your business’s call center.



Agent Screen


Key Features

Agent Features

  • Call Transfer
  • Transfer to Agents
  • Transfer to External Number
  • Transfer to predefined list
  • Call Conference
  • Call Hold
  • Call Parking
  • Script View
  • Pause and Pause codes
  • Lead Search
  • Customer History View

Admin Features

  • Dashboard
  • Priority of leads for inbound/outbound
  • Reports
  • Agent Reports
  • Inbound Reports
  • Outbound Reports
  • Call CDR
  • Custom Reports
  • List Management (Uploading leads, customizing the form of agent screen)
  • ACL Management (Manager Login)
  • Dispo Management
  • Server Management

Softswitch Deployment

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Dial Center Brochure

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STL-Neox Dial Center User Guide