We discuss the following topics in this blog: In addition to these topics, we shall also be answering the following FAQs: Overview The dynamics of CSPs and customers have drastically shifted in the recent past. As the customers are getting more and more hyper-connected, the relationship between CSPs and their customers are no longer the […]
We discuss the following topics in this blog: In addition to these topics, we shall also be answering the following FAQs: Overview In this highly connected digital world, smartphone and internet play a crucial role in redefining the way daily activities are perceived. Right from cab booking, streaming video/music, social networking, online shopping to travel […]
We discuss the following topics in this blog: Future Telcos to Focus on Highly Automated Digital Channels. Transitioning from Telcos to DSPs. Gain Agility and Insights. In addition to these topics, we shall also be answering the following FAQs: What is WiFi? What is an Optical Fibre Cable? Will the Future Telcos Focus on Highly […]
We discuss the following topics in this blog: Exponential growth in smartphone usage. Major self-care channels and its crucial role in enhancing customer experience. Traditional Channels and Next-gen channels. In addition to these topics, we shall also be answering the following FAQs: What is WiFi? What is an Optical Fibre Cable? Overview Telecom landscape is […]
We discuss the following topics in this blog: The rise of digitisation in telecom. Need for Next-Generation Engagement Platforms by Operators. Benefits of Self-Care. In addition to these topics, we shall also be answering the following FAQs: What is WiFi? What is an Optical Fibre Cable? How is Digital Transformation Taking Over? In the last […]
Communication Service Providers (CSPs) have laid the networks for a connected world. They have matured up from providing basic Voice and SMS services to offering high speed data, which has opened up access to new ways and means – OTT and other value added services. This has led to decline in traditional source of revenues, […]
Since the advent of Internet era, Telecommunication has been by far one of the most exciting and challenging sectors that survives and thrives on continuous innovation. Today, CSPs are facing tough times in keeping pace with the speed of transformation to Digital Service Providers (DSPs), which essentially means offering a digital experience in real time […]
Telecom industry is at the forefront of leading the transformation the world is witnessing. With the evolving technologies and surging demand for data, solution providers will be addressing the needs of expanding broadband infrastructure and as well as business enablement requirements. The telecom focused companies may need to offer capabilities which straddle across all the […]
Partners front end services or products, which are key to the continued business success. Nurturing partners and profitability is critical to forming and retaining the valuable partnerships. Low partner profitability due to reasons like mismanagement, slow technology upgrades can lead to dissatisfaction and eventual loss of valuable partnerships; affecting service levels, revenues and margins. Before […]
In such a competitive marketplace, e-commerce is no longer a luxury but has become extended core channel for businesses; it is more so critical for the telecom industry to serve better, survive and grow. Today, customers have a plethora of choices to connect and interact (via Chat, E-mail, IVR, Mobile Apps, Website, Social Media, Store, […]
