Kiosk Deployment at Jaipur
In Smart City Projects, KIOSK plays a major role. As a move towards an “approachable city administration”, these city kiosks are expected to act as an extended arm of city administration departments and help in connecting with citizens while promoting “anytime services” complementing the mobile platform based service delivery.
While delivery, G2C (Government to Citizen) services shall be the primary focus of City Kiosk systems, in order to ensure broader adoption and ensure business viability, B2C (Business to Company) services may be provided through City Kiosk. DEFINITION The word “Kiosk” is of Turkish and earlier Persian origin, where it meant an outdoor pavilion or a portico. In information technology, a kiosk (pronounced KEE-ahsk ) is a small physical structure (often including a computer and a display screen) that displays information for people walking by. Kiosks are common near the entrances of shopping malls where they provide shoppers with directions. More sophisticated kiosks let users interact and include touch screens, sound, and motion video.
TYPES OF INTERACTIVE KIOSKS
This type of kiosk is purely for information purposes. Usually found in large places with a high density of people to provide information regarding the area.
This is the same type of kiosk used for way finding in places that are easy to get lost in. Apart from making sure that patrons of the establishment are well informed, there isn’t any tangible ROI for Point of Information kiosks.
PRODUCT PROMOTION KIOSK
Product promotion can come in the form of electronic coupons or plain advertisement. These types of kiosks are used in retail to provide information and offer a chance for customers to take advantage of the promotions.
Electronic coupons can come in the form of messages or a consequence to customers acting on “call to action” buttons on business websites or the digital signage.
PRODUCT DISPENSING KIOSK
There has been a high demand for service kiosks due to its shorter service time when compared to the same service done manually.
These are the kiosks that you use to pay your bills, fill out application forms and the more menial tasks that can be done without the need
of staff assistance. This is known to give high ROI since there are more customers that get to be serviced at a short amount of time Also known as vending kiosks, these are the hardest type of kiosk to implement due to having the complete merchant process in one machine. From creating the product to delivering it, up to receiving the payment, the product dispensing kiosk is a store-in-a-box.
Choosing the right service provider
This used to be deployed only in ticket issuing establishments like train stations, theatres and banks but has now expanded to dispensing every small and basic item. These kiosks have internet connection for users to be able to buy from retail and financial establishments conveniently.