Managed Services

The surge in data usage and the need to improve operational efficiencies has given rise to rapid digitisation of both public and private sectors. Gradually the need will shift to functions which are complementary to the core business .This would enhance customer productivity towards strategic functions by removing the complexity of managing the ancillary functions. Managed services is slated to be the fastest growing service in the technology sector.

Levelling the playing field with managed service.

Managing multiple vendors requires lot of effort and time. Hybrid networks require consistent performance. Open Source projects require continual governance. The challenges in maintaining networks are many fold with a lot of moving parts. Managed service provider provides, continuity of business operations by constant monitoring, fault detection, prevention and system administration.

We accelerate the business for success Read More..

We give impetus to the customer to seize the business opportunity by simplifying the management and maintenance of networks governed through standardised SLA's. Our solutions are multi-domain and vendor agnostic with a focus on reducing cost of operations, enhancing process efficiencies and improving service levels in network engineering, network fulfilment and assurance. Read Less..

Features of Managed Services:

STL's IT Service Management solutions have the following features to accelerate your business growth:

Unified Knowledge management

You can trust STL to efficiently handle information and resources from a unified interface.

Centralized system

STL enables you to monitor and control through network operation and service operation centers.

Workflow management

Our workflow management services can enhance the customer experience. STL manages workflow in different stages and performs root cause analysis through automated tools.

24/7 support

We support our customers around the clock. Our proactive support monitors operations, identifies issues, and updates solutions for optimal business productivity.

Vendor and technology Agnostic solution

Our solutions remain vendor- and technology-agnostic; you can use any vendor or technology with excellent interoperability. STL solutions also include a tech stack for

  • OFC
  • IP
  • Optical Transport Network


STL will help you rapidly accommodate emerging technologies, including automation. In addition, you will get flexible service models and scalable infrastructure.

Scorecard based evaluation

STL uses scorecards to evaluate your digital infrastructure. This method comprehensively reports the chances of your digital success with your present extent of digitalization.

Key Offering

Fibre Managed

Managed Network

Managed Data Centre & IT
Infrastructure Services

Managed Security

Cloud Managed



Offering operational efficiencies and predictable outcome based pricing

Minimised downtime

Round-the-clock proactive services to identify issues to avoid downtime. We provide proactive support and maintenance, offering an improved first level resolution.

Operational efficiency

Use of standardised SLA's, automated tools , processes and remote management to simplify customer's infrastructure.

Improved risk management

Reduce risk by using our own proprietary methodologies and access to modern infrastructure and software

Future proofing IT services

Zero touch operations using predictive modelling to reduce risks and minimize service disruption.

Focus on key business

Freeing up of valuable resources to lead and deliver on business goals.

Higher ROI

Higher ROI is achieved through reduction in capex and optimization of opex.


Examples of managed services include

  • Supply Chain Management: Experienced managed service providers help industries harness the power of IoT, robotics, automation, and blockchain.
  • Enterprise Resource Planning: ERP systems remain complex and challenging, causing resource management issues. In addition, the shift to cloud ERP further complicates the field.
  • Managed Network Services: MSPs will handle network tasks, including establishing LANs, WAPs, etc. In addition, you don't have to worry about backup and storage.
  • Managed Cloud Services: In this type of service, MSPs will help you with computing, storage, networking, and IT.

Managed services in IT involve hiring third-party companies to manage your support business operations, like security, network, etc. A managed service provider, or MSP, offers various services, including cybersecurity, VoIP, backup and recovery, etc. These services help businesses when they need employees with the required skills and hiring new ones is costly and unreliable. Hiring an MSP includes low upfront costs, increased efficiency, and high reliability. In addition, MSPs offer their services for a fixed monthly fee, making your costs more predictable.

A managed service provider, or MSP, manages a part of the business's operations for a fee. These operations usually include support systems like cybersecurity, backup, recovery, customer services, etc. MSPs have a monthly cost according to your chosen plan. The primary benefit of an MSP is to fill employment gaps. Therefore, you can avoid the costly and time-consuming recruiting process. Another benefit is their experience; MSPs have lots of experience because they have serviced various industries. This experience equates to cost savings and efficiency.

The operation of a managed service provider depends on the service. For example, for a desktop-as-a-service, the MSP's central server will deliver the service through a server at the company. In the case of managed security, MSPs monitor the network traffic using a security terminal placed at the company. Many services have overlapping procedures, but they vary depending on the company's infrastructure. The organization's requirements are a crucial factor in the variation. After setup, the customer will pay a monthly fee tailored to the MSP's service.

In a managed service model, a company hires a third-party company to manage its services. It is different from the outsourcing service model. An outsourcing service model serves on a per-project basis and charges for each project. In a managed service model, you pay a monthly fee. IT managed services could be anything from your network to your organization's security. You can even have managed IT support services. The benefits of managed services include reliability, efficiency, and cost savings.

Learning Resources


Fulfilling the demand
of the new norm
with managed services

Read More

An Effective Way
To Change Your
Business Model

Read More

Top Managed Services
Trends in 2022 That Will
Change the Future of

Read More

What Are Managed Services, and When Do You Need Them?

Read More

Managed Services: Catalyzing the digital transformation

Read More

Managed Services

Read More
Get In Touch